Field Collection Officer (Tim Collection) - Batu Sangkar, Sumatera Utara

Infomedia Nusantara is seeking a dedicated and results-driven Field Collection Officer (Tim Collection) to join our team in Batu Sangkar, Sumatera Utara. In this role, you will play a pivotal part in managing customer visits, ensuring timely collection of payments, and resolving any issues that may arise. With a focus on building strong relationships with customers and maintaining high levels of customer satisfaction, this position offers a unique opportunity to contribute to the financial health of our organization while growing your career in the field of debt collection.

As a Field Collection Officer (Tim Collection), you will be responsible for visiting customers to collect overdue payments, negotiating payment plans, and providing clear communication on the importance of timely payments. You will work closely with our sales and finance teams to ensure that our customers' accounts are up-to-date and that any outstanding balances are resolved in a timely manner. This role is perfect for someone who is detail-oriented, has excellent communication skills, and is comfortable working independently in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect overdue payments and negotiate payment plans.
• Communicate clearly with customers about the importance of timely payments.
• Track and update customer accounts to ensure accurate and up-to-date information.
• Work closely with the sales and finance teams to resolve any issues related to customer payments.
• Provide regular reports on collection activities and customer interactions.
• Maintain high levels of customer satisfaction and build strong relationships with customers.
• Adhere to company policies and procedures related to debt collection.
• Utilize CRM software to manage customer interactions and track collection activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in debt collection or a related field.
• Strong communication and negotiation skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Knowledge of financial regulations and best practices in debt collection.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and sometimes stressful environment.

🛠️ Keahlian

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