Call Centre Agent in Bank - PM Shift with Shift Allowances

Kickstart your career in the banking sector with PERSOL as a Call Centre Agent in Bank. This role is perfect for individuals who thrive in customer service and are looking to gain valuable experience in the banking industry. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, this position offers a competitive salary package and excellent growth opportunities.

As a Call Centre Agent in Bank at PERSOL, you will be the first point of contact for customers, handling inquiries, complaints, and resolving issues efficiently. You will work in a fast-paced environment, using tools like CRM systems and call management software to ensure seamless customer interactions. This role is ideal for those who are detail-oriented, have excellent communication skills, and are eager to learn and grow in the banking sector.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone and email with a focus on resolving issues efficiently.
• Process and update customer records in CRM systems such as Salesforce or Zoho.
• Assist in the verification of customer information and documentation.
• Provide excellent customer service by being polite, professional, and empathetic.
• Follow up on customer issues to ensure resolution and customer satisfaction.
• Maintain accurate and up-to-date records of all customer interactions.
• Collaborate with the team to improve customer service standards and processes.
• Participate in training sessions to enhance skills and knowledge in banking operations.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills in both English and Bahasa Indonesia.
• Familiarity with CRM systems and call management software.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Ability to work in a team environment and follow company policies and procedures.
• Willingness to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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