Senior Client Service Executive - Digital & E-Commerce

Ascend Group · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 40000000
Ascend Group is looking for a highly motivated and experienced Senior Client Service Executive to join our Digital & E-Commerce team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong background in the digital and e-commerce industry. The position is remote from Bali, Indonesia, offering a competitive salary package and the opportunity to work with a dynamic and innovative team.

📋 Tanggung Jawab Pekerjaan

Provide outstanding customer service to both existing and potential clients, ensuring their needs are met and exceeded.,Manage client relationships, including building trust, understanding their business goals, and providing tailored solutions.,Coordinate with internal teams to ensure seamless delivery of products and services to clients.,Monitor client satisfaction and feedback, implementing improvements as necessary.,Stay up-to-date with industry trends and best practices in digital and e-commerce.,Assist in the development and implementation of client service strategies and programs.,Participate in team meetings and contribute to the overall success of the Digital & E-Commerce department.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, Communications, or a related field.,Minimum of 5 years of experience in client service, customer support, or a related role in the digital and e-commerce industry.,Strong understanding of digital marketing and e-commerce platforms.,Excellent communication and interpersonal skills.,Ability to work independently and as part of a team.,Proficient in using Microsoft Office and other relevant software tools.,Fluent in English, both written and spoken.

🛠️ Keahlian

Customer relationship managementDigital marketingE-commerce platformsProject managementProblem-solvingAnalytical skills
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